Harvey's Pet Grooming Privacy Policy

Last updated: 6 October 2026

Harvey’s Pet Grooming respects your privacy and takes care of the personal information you provide when enquiring, booking an appointment or using our website.

John Philip Hollinrake, trading as Harvey’s Pet Grooming, is responsible for your personal information.

Address: 26 Market Street, Carnforth, Lancashire, LA5 9JX
Email: book@harveys.dog
Telephone: 01524 969750

We collect information you provide through enquiries, booking forms, telephone calls, messages and appointments. This may include:

• Your name, telephone number, email address and, where needed, postal address.
• Your pet’s name, breed, age and relevant health, behaviour and grooming information.
• Appointment history, grooming notes and photographs.
• Payments, invoices, cancellation records and correspondence.
• Marketing preferences and any permissions you give us.

Our website and its providers may also collect technical information, such as your IP address, browser details and cookie preferences.

Please provide only information relevant to your enquiry or your pet’s care.

We use your information to:

• Respond to enquiries and arrange appointments.
• Provide grooming and related services appropriate to your pet.
• Send confirmations, reminders and collection messages.
• Process payments and maintain business and accounting records.
• Handle cancellations, complaints and queries.
• Send marketing where you have agreed to receive it.
• Maintain and protect our website and business systems.

Contact details and relevant pet information are needed to arrange and provide our services. Without them, we may be unable to accept a booking.

We rely on the following lawful bases:

Contract: to take steps you request before booking and provide the services you book.

Legal obligation: to keep required financial records and meet applicable legal requirements.

Legitimate interests: to maintain relevant service records, manage enquiries and complaints, protect our business and operate our website, while considering your privacy and rights.

Consent: for optional marketing and any use of identifiable photographs that requires your permission. You can withdraw consent at any time.

We do not sell or rent your personal information. We do not share customer details, missed-appointment records or payment disputes with other grooming salons.

Trusted providers may process information as necessary to operate our booking system, website, communications, payments and accounting. Professional advisers may receive information where necessary for their work.

We limit the information provided to what is needed for the relevant purpose. Information may also be disclosed where required by law.

Some providers may process information outside the UK. Where this happens, applicable UK data-transfer requirements must be met. Contact us for information about the providers and safeguards relevant to your records.

Appointment confirmations, reminders and collection messages are service communications.

Optional promotional emails or texts are sent with your consent. You can unsubscribe or ask us to stop at any time without affecting your appointments.

We may take photographs to record your pet’s groom or provide your complimentary portrait. Please tell us if you do not want your pet’s photographs used on our website or social media. We will not publish your contact details alongside them. Where a photograph or caption identifies you, we will obtain your permission before using it for promotion.

We keep information only for as long as needed for the purpose for which it was collected.

When deciding how long to retain records, we consider whether you remain a client, whether the information is needed for future appointments, any unresolved complaint or dispute, and applicable accounting or legal requirements.

We retain marketing preferences as necessary to respect your choices, including requests not to receive further marketing. Records that are no longer needed are deleted or anonymised.

We use appropriate measures to protect your information and restrict access to those who need it for their work. No online service can guarantee complete security.

Our website uses cookies and similar technologies. You can manage available cookie choices through the website’s cookie controls.

Embedded videos and links to services such as WhatsApp, Facebook or Instagram may involve those providers processing information under their own privacy policies.

Depending on the circumstances, you can ask us to:

• Provide access to your personal information.
• Correct inaccurate or incomplete information.
• Delete information or restrict its use.
• Provide a portable copy of certain information.
• Stop processing based on legitimate interests.
• Stop using your information for direct marketing.

You can also withdraw consent where we rely on it. Some information may need to be retained to meet legal obligations.

To exercise your rights, contact book@harveys.dog.

Please contact us if you have a question or concern about your information.

You also have the right to complain to the Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

We will update this policy when our practices change. The latest version will be available on our website.